Frequently Asked Questions
Everything you need to know about our organic essentials and services.
What materials are used in Orbasics products?
We prioritize sustainability by using 100% certified organic cotton and eco-friendly dyes, ensuring our garments are soft on the skin and kind to the planet.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International shipping times vary between 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply use our online portal to generate a prepaid return label.
Are your manufacturing processes ethical?
Absolutely. We partner exclusively with fair-trade certified factories that ensure safe working conditions, fair wages, and no child labor.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How should I care for my organic cotton clothes?
To maintain the longevity of your items, we recommend washing them at 30°C with similar colors and air drying whenever possible to save energy and protect the fibers.